Last Updated: August 12, 2026

Welcome to Pembe Ruya Luna.

These Terms of Service (“Terms”) govern your access to and use of https://pemberuya.com and your purchase of products from Pembe Ruya Luna.

The website is operated by Pembe Ruya Global Limited (“Pembe Ruya Luna,” “we,” “us,” or “our”).

By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Refund & Return Policy, and Shipping & Delivery Policy.

If you do not agree with these Terms, please do not use the website.

1. Company Information

Company Name: Pembe Ruya Global Limited

Registered Office:
Room 803, 8/F.,
Easey Commercial Building,
253-261 Hennessy Road,
Wan Chai, Hong Kong

Website: https://pemberuya.com

Customer Support: support@pemberuya.com

Online Store: Open 24 Hours a Day, 7 Days a Week

2. Adults Only

Our website and products are intended for adults aged 18 years or older, or persons who have reached the legal age of majority applicable in their jurisdiction, whichever requirement is higher.

By accessing the website or placing an order, you confirm that you satisfy the applicable age requirement.

You must not purchase products for a person who is not legally permitted to purchase or use them.

We reserve the right to refuse or cancel an order where we reasonably believe that applicable age requirements have not been satisfied.

3. Personal Wellness Products

Pembe Ruya Luna offers personal wellness and lifestyle products intended for adult consumers.

Unless expressly stated otherwise, our products are not presented as medical devices and information on our website is not intended to provide medical advice, diagnosis, or treatment.

Product descriptions are provided for general product information and purchasing purposes.

Customers should follow the instructions, warnings, charging guidance, cleaning guidance, and other information supplied with the relevant product.

If you have a medical condition or health concern that may affect whether a product is suitable for you, seek appropriate professional advice before use.

4. Product Information

We make reasonable efforts to present product descriptions, specifications, colors, images, dimensions, functions, availability, and other information accurately.

However:

  • Screen settings may affect how colors appear.
  • Product packaging may change.
  • Minor manufacturing variations may occur.
  • Measurements described as approximate should be understood as approximate.
  • Product photographs may show different angles or available variations.

The confirmed product description, selected variation, SKU, specifications, and information shown during checkout should be reviewed before placing an order.

We do not intentionally make claims about product functions, materials, performance, waterproof ratings, battery performance, or other specifications that have not been confirmed.

5. Prices and Currency

Product prices are displayed on the website in the currencies made available through our store.

Prices may change without prior notice before an order is placed.

Once an order has been accepted, we will not normally change the price of that accepted order except where required to correct an obvious error or as otherwise permitted by applicable law.

Currency conversions displayed on the website may be approximate.

Your bank, card issuer, payment provider, or other financial institution may apply:

  • Currency conversion rates
  • International transaction fees
  • Processing fees
  • Other charges outside our control

Any applicable taxes, duties, customs charges, or similar governmental charges may depend on the destination country and applicable law.

6. Orders

Submitting an order does not guarantee that the order has been accepted.

After you place an order, you may receive an electronic acknowledgement confirming that we have received it.

We may review an order before acceptance for reasons including:

  • Product availability
  • Payment authorization
  • Pricing errors
  • Suspected fraud
  • Incorrect customer information
  • Shipping restrictions
  • Age-related restrictions
  • Compliance or security concerns

If we cannot accept an order after payment has been collected, we will take appropriate steps to cancel the affected order and arrange a refund of the amount due.

7. Product Availability

All products and variations are subject to availability.

An item may occasionally become unavailable after an order has been submitted because of inventory changes, supplier availability, technical errors, or other circumstances.

If we cannot supply an ordered product, we will contact you and, where appropriate, offer:

  • Cancellation and refund
  • An alternative product with your agreement
  • Another reasonable solution permitted by applicable law

We will not intentionally substitute a materially different product without your agreement.

8. Payment

Available payment methods are displayed during checkout and may change from time to time.

Payments may be processed by independent third-party payment processors.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method submitted.

We may delay or cancel an order if:

  • Payment cannot be authorized
  • Payment information appears inaccurate
  • Fraud or unauthorized activity is suspected
  • A payment processor requires further review

Payment processors may apply their own terms, privacy policies, security procedures, and verification requirements.

9. Shipping and Delivery

Shipping terms, processing times, estimated delivery periods, available destinations, and tracking information are described in our Shipping & Delivery Policy.

Delivery estimates are estimates and may be affected by factors outside our reasonable control, including:

  • Customs procedures
  • Carrier delays
  • Weather
  • Public holidays
  • Transportation disruption
  • Incorrect delivery information
  • Local delivery restrictions
  • Events beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Where tracking information is available, it may be provided after shipment.

10. Customs, Duties, and Import Requirements

International orders may be subject to customs procedures, import restrictions, duties, taxes, handling charges, or other requirements imposed by the destination country.

Unless otherwise stated during checkout, the customer is responsible for understanding and complying with applicable local import rules.

We cannot guarantee that every product can legally be imported into every jurisdiction.

We may refuse or cancel an order where we reasonably believe shipping the product would violate applicable restrictions.

11. Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect products, and related procedures are governed by our Refund & Return Policy.

Because some products are personal wellness products, hygiene and safety considerations may affect whether an opened or used product is eligible for return.

Any hygiene-related return restriction will be applied subject to applicable law.

Nothing in these Terms or our Refund & Return Policy is intended to remove consumer rights that cannot lawfully be excluded or limited.

12. Damaged, Defective, or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or materially different from the product ordered, please contact:

support@pemberuya.com

Please provide reasonable information that allows us to investigate, such as:

  • Order number
  • Product concerned
  • Description of the issue
  • Photographs or video where reasonably necessary

Do not continue using a product that appears damaged or unsafe.

We will review the matter and provide an appropriate solution in accordance with applicable law and our published policies.

13. Product Care and Safe Use

Customers are responsible for reading and following instructions supplied with a product.

Before use, inspect the product for visible damage.

Where applicable:

  • Use only compatible charging equipment.
  • Keep charging areas dry.
  • Follow stated cleaning instructions.
  • Do not use a visibly damaged product.
  • Do not exceed confirmed product specifications.
  • Do not assume that a product is suitable for full submersion unless an appropriate water-resistance rating is expressly confirmed.
  • Store products appropriately and away from children.

Product features and care requirements vary by model.

14. Customer Accounts

You may be able to create an account on our website.

You are responsible for:

  • Providing accurate information
  • Maintaining the confidentiality of your login details
  • Keeping account information reasonably current
  • Preventing unauthorized use of your account

Please notify us if you reasonably believe your account has been accessed without authorization.

We may restrict or suspend an account where necessary to protect customers, the website, or our business from suspected fraud, abuse, or security threats.

15. Prohibited Use

You must not use the website:

  • For unlawful or fraudulent activity
  • To place orders using unauthorized payment information
  • To impersonate another person
  • To interfere with website security
  • To introduce malicious software or harmful code
  • To attempt unauthorized access to systems, accounts, or data
  • To scrape, copy, or exploit website content in a manner that infringes our rights
  • To abuse customer support systems
  • To engage in activity that violates applicable law

We may restrict access where reasonably necessary to protect the website, customers, service providers, or our legal rights.

16. Intellectual Property

The website and its content may include:

  • Brand names
  • Logos
  • Product photographs
  • Graphics
  • Product descriptions
  • Text
  • Layouts
  • Designs
  • Videos
  • Marketing materials

These materials are owned by, licensed to, or lawfully used by Pembe Ruya Global Limited and are protected by applicable intellectual property laws.

You may access the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit, modify, or falsely represent our protected content as your own without appropriate authorization.

17. Reviews, Comments, and User Content

If the website allows reviews, comments, photographs, or other user-submitted content, you are responsible for ensuring that your submission:

  • Is truthful
  • Is lawful
  • Does not infringe another person’s rights
  • Does not contain malicious code
  • Does not contain unlawful, abusive, threatening, or deceptive material

We may moderate or remove user content where reasonably necessary.

Submitting content does not transfer ownership of your original content to us, but you grant us a reasonable permission to display and use content that you intentionally submit for publication on our website or official channels, subject to applicable law.

18. Third-Party Services and Links

Our website may interact with or link to third-party services, including:

  • Payment providers
  • Shipping and logistics providers
  • Social media platforms
  • Analytics providers
  • Marketing services
  • Other websites

Third-party services operate under their own terms and privacy policies.

We are not responsible for the independent content, availability, security, or practices of third-party websites and services that are outside our control.

19. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that information may be processed as described in that policy.

20. Website Availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

  • Maintenance
  • Software updates
  • Hosting issues
  • Security measures
  • Internet outages
  • Technical failures
  • Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

21. Errors and Corrections

We may correct typographical errors, pricing errors, inaccurate availability information, technical mistakes, or other obvious errors on the website.

If an error materially affects an order you have already placed, we will contact you where reasonably necessary and handle the matter in accordance with applicable law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Pembe Ruya Global Limited will not be responsible for indirect, incidental, or consequential losses that were not reasonably foreseeable and that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms removes statutory or mandatory consumer rights available to you under applicable law.

Customers remain responsible for using products in accordance with supplied instructions and warnings.

23. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful misuse of the website, fraudulent activity, infringement of third-party rights, or intentional violation of these Terms.

This provision does not apply where liability cannot lawfully be imposed on you.

24. Force Majeure

We will not be responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil disturbance
  • Government restrictions
  • Customs disruption
  • Transportation interruption
  • Major telecommunications failure
  • Cyber incidents outside our reasonable control
  • Widespread carrier interruption

Where such an event affects an order, we will take reasonable steps to communicate with affected customers and handle orders fairly.

25. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our services
  • Changes to website functionality
  • Changes to payment or logistics arrangements
  • Changes to applicable legal or regulatory requirements
  • Changes to our business practices

The latest version will be published on this page with an updated Last Updated date.

Changes will not retroactively remove rights that have already accrued under applicable law.

26. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections or other rights that apply to you and cannot lawfully be excluded.

Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter reasonably.

Nothing in this section prevents a consumer from exercising rights available under mandatory applicable law.

27. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms, together with the policies expressly incorporated by reference, form the terms applicable to your use of the website and purchases from Pembe Ruya Luna.

Policies referenced in these Terms include:

  • Privacy Policy
  • Refund & Return Policy
  • Shipping & Delivery Policy

29. Contact Us

For questions about these Terms, orders, products, or customer service, please contact:

Pembe Ruya Global Limited

Room 803, 8/F.,
Easey Commercial Building,
253-261 Hennessy Road,
Wan Chai, Hong Kong

Email: support@pemberuya.com

Website: https://pemberuya.com

Online Store: Open 24 Hours a Day, 7 Days a Week