Secure Shipping Experience

Pembe Ruya Luna premium shipping packaging experience

Shipping Information

We offer secure and discreet shipping worldwide.

All orders are carefully packaged in plain and private packaging to protect your privacy.

Processing Time

Orders are usually processed within 1-3 business days after payment confirmation.

Delivery Time

Estimated delivery times:

• Standard Shipping: 7-15 business days
• Express Shipping: 3-7 business days

Delivery times may vary depending on your location and customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can track your order anytime through our Track Order page.

Returns & Exchanges

Your satisfaction is our priority.

If you have any concerns about your order, please contact our customer support team.

For hygiene and safety reasons, opened or used intimate wellness products cannot be returned.

Refund Policy

Refund requests are reviewed on a case-by-case basis.

Approved refunds will be processed back to your original payment method.

Please contact us within 14 days after receiving your order.

Need Help?

Our customer support team is always here to assist you.

Email:

support@pemberuya.com

Frequently Asked Questions

Is my package discreet?

Yes. All orders are shipped in plain packaging with no product details visible.

How can I track my order?

You can track your order using the tracking number provided by email after shipment.

Is payment secure?

Yes. All payments are processed securely to protect your personal information.

How long does shipping take?

Standard shipping usually takes 7-15 business days.

International shipping may take 10-25 business days depending on the destination.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours after purchase.

Please contact our support team as soon as possible for assistance.