Last Updated: August 12, 2026

Pembe Ruya Luna respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Pembe Ruya Global Limited (“Pembe Ruya Luna,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit https://pemberuya.com, create an account, place an order, contact customer support, subscribe to communications, or otherwise use our website and services.

1. Company Information

Company Name: Pembe Ruya Global Limited

Registered Office:
Room 803, 8/F.,
Easey Commercial Building,
253-261 Hennessy Road,
Wan Chai, Hong Kong

Website: https://pemberuya.com

Customer Support: support@pemberuya.com

2. Information We May Collect

Depending on how you use our website, we may collect the following categories of information:

Account and Contact Information

This may include your:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account username and account-related information

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products ordered
  • Order number
  • Order value
  • Currency
  • Billing and shipping details
  • Order status
  • Delivery and tracking information
  • Payment status and transaction references

Payment information may be processed directly by third-party payment service providers. We do not intentionally store complete payment-card details where those details are processed directly by an authorised payment provider.

Customer Support Information

If you contact us by email, website form, social media, messaging service, or another support channel, we may collect the information contained in your enquiry and any information reasonably necessary to respond to your request.

Please do not provide unnecessary medical, health, or other highly sensitive personal information when contacting us.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages viewed
  • Approximate location derived from technical information
  • Date and time of visits
  • Website interaction and performance information

3. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Delivering products
  • Providing order tracking
  • Processing payments and confirming payment status
  • Creating and managing customer accounts
  • Providing customer support
  • Responding to enquiries
  • Detecting and preventing fraud, abuse, and security incidents
  • Maintaining and improving our website
  • Complying with applicable legal, accounting, regulatory, and tax obligations
  • Managing returns, refunds, disputes, and chargebacks
  • Sending service-related communications
  • Sending promotional communications where permitted and where appropriate consent has been obtained

We seek to collect only information that is reasonably necessary for these purposes.

4. Payments

Payments may be processed by independent payment processors or payment service providers.

These providers may collect and process information required to complete a transaction in accordance with their own privacy policies, security procedures, and legal obligations.

Pembe Ruya Luna may receive transaction-related information such as payment status, payment reference, transaction identifier, currency, and order amount.

The payment methods available on our website may change from time to time.

5. Shipping and Delivery

To fulfil and deliver an order, we may provide necessary information to logistics providers, postal operators, fulfilment partners, and delivery companies.

This information may include:

  • Recipient name
  • Delivery address
  • Telephone number
  • Email address where required
  • Order or parcel reference
  • Other information reasonably necessary for delivery and tracking

We provide service providers only with information reasonably necessary to perform the relevant service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember customer preferences
  • Maintain shopping-cart and session information
  • Support account login
  • Improve website performance
  • Understand how visitors interact with the website
  • Detect security issues and prevent fraud
  • Measure marketing effectiveness where permitted

Some cookies are necessary for the website to function.

Where required by applicable law, visitors will be given appropriate information or choices regarding non-essential cookies.

Browser settings may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

7. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may use your contact information to send information about products, launches, promotions, or brand updates.

Where consent is required, we will seek that consent before using personal information for direct marketing.

You may unsubscribe at any time by:

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related messages about your orders or account.

8. How We Share Personal Information

We do not sell personal information to advertisers.

We may disclose personal information where reasonably necessary to the following categories of recipients:

  • Payment processors and payment service providers
  • Logistics, fulfilment, and delivery providers
  • Website hosting and cloud service providers
  • IT, cybersecurity, backup, and technical support providers
  • Customer service and communications providers
  • Analytics and advertising service providers where permitted
  • Professional advisers such as accountants, auditors, legal advisers, and insurers
  • Government authorities, regulators, law-enforcement agencies, courts, or other parties where disclosure is required or permitted by law

Service providers are expected to process personal information only for legitimate service purposes and to use appropriate security measures.

9. International Data Transfers

Some service providers used to operate our website, process payments, provide technical services, deliver products, or provide communications may operate outside Hong Kong.

As a result, personal information may be processed or stored in jurisdictions other than your own.

Where appropriate, we take reasonable steps to use service providers that maintain suitable privacy and security protections.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Order fulfilment
  • Customer service
  • Fraud prevention
  • Accounting and recordkeeping
  • Tax and legal compliance
  • Dispute and chargeback management
  • Enforcement of contractual rights

Different categories of information may have different retention periods.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

12. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information.

Under Hong Kong’s Personal Data (Privacy) Ordinance, individuals may request access to and correction of personal data held about them, subject to applicable legal requirements and exceptions.

You may also contact us regarding:

  • Updating inaccurate account information
  • Correcting personal information
  • Accessing personal information
  • Closing an account
  • Requesting deletion where applicable
  • Withdrawing marketing consent
  • Raising a privacy-related question or complaint

Requests may be sent to:

support@pemberuya.com

We may need to verify your identity before processing certain requests.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, logistics providers, or other external services.

Those services operate under their own privacy policies and terms.

We are not responsible for the privacy practices or content of independent third-party services.

We encourage you to review their privacy information before providing personal information.

14. Social Media

Pembe Ruya Luna may maintain official accounts on social media platforms including Facebook, Instagram, TikTok, X, and other services.

If you communicate with us through a social media platform, that platform may independently collect and process information under its own privacy policies.

Information made public through social media may be visible to other users of those services.

15. Adults Only

Our website and products are intended for adults aged 18 years or older, or persons who have reached the legal age of majority applicable in their jurisdiction.

We do not knowingly seek to collect personal information from children through the normal operation of our online store.

If we become aware that personal information has been collected from an individual who is not legally permitted to use the website, we may take reasonable steps to remove the information where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to payment or logistics providers
  • Changes to website functionality
  • Changes to legal or regulatory requirements
  • Changes to our privacy practices

The updated version will be posted on this page with a revised Last Updated date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

For privacy questions, requests, or concerns, please contact:

Pembe Ruya Global Limited

Room 803, 8/F.,
Easey Commercial Building,
253-261 Hennessy Road,
Wan Chai, Hong Kong

Email: support@pemberuya.com

Website: https://pemberuya.com

Online Store: Open 24 Hours a Day, 7 Days a Week